TNP Service & Support

Welcome to the redesigned support center for Terrain Navigator Pro. Here you will find easy access to our knowledge base while providing feedback on how we can improve Terrain Navigator Pro. Of course, if you have a question or need further assistance, you can contact us for a prompt reply via email.

Knowledge Base

  1. Downloads (Updates, Fixes, Patches, and Demos) 

    1. Terrain Navigator Pro: Version 9.51 Software Update (for 8.0 or later)
    2. Terrain Navigator Pro Network Edition: Version 9.51 Software Update (for 8.0 or later)
    3. Terrain Navigator Pro: Demo (Version 9.5)
    4. State Map Software Updates
    5. NGS Benchmark Data Sheet Updates
  2. General Questions (FAQs) and How-To Answers 

    1. Coordinates: Definitions and Overview
    2. What are Layers? What's the difference between markers, routes, tracks, etc.?
    3. Organizing Layers with Projects
    4. Managing Projects, Splitting the Default Project, Project Synchronization to TNP Mobile, and Other Tips
    5. How do I obtain an area measurement?
  3. Maps, Aerial Photos, 3-D View, and related navigational data 

    1. Aerial Photos - Basic Instructions
    2. Aerial Photos - Available Coverage and Update Schedule
    3. Why do Aerial Photos sometimes appear unavailable?
    4. Receiving Errors (Map, JPG) when Viewing or Printing Aerial Photos
    5. Terrain Navigator Pro fails to connect to server (Can't access Aerial Photos)
  4. Installation, Registration & Software Configuration 

    1. Installing Terrain Navigator Pro on Windows 7 & 8
    2. Installing Terrain Navigator (Std. Edition) on Windows 7 & 8
    3. Errors before/during Installation (Including '16-Bit Subsystem' and 'AUTOEXEC.NT')
    4. Error on startup: 'Unable to load vision.dll'
    5. Error on startup: 'Could not not write to .INI file. Check permissions.' (TNP Network Edition)
  5. TNP Mobile App (iPhone, Android) 

    1. How to Get Started with the TNP Mobile App
    2. Frequently Asked Questions
    3. Active Project Screen
    4. Compass Screen
    5. Home Screen
  6. SD Cards, including Land Ownership (for TNP Mobile apps) 

    1. Setting Up the TNP Mobile App (required for using the SD Card)
    2. Do I need to have a cell or data connection to view the maps?
    3. How do I view the maps on my phone?
    4. What states do you have private land ownership details for?
    5. What kind of private land details do you share?
  7. Printing and Publishing Maps and Photos 

    1. The printing features are overwhelming and seem very complex - what can I do?
    2. Landscape Map Exporting and Image Tricks (via the Print Window)
    3. What does Size (Percent vs. Scale) mean when Printing?
    4. Using (and Hiding) Grids while Printing
    5. Aerial Photos print and export with grid-like pattern on them
  8. GPS: Connectivity, Configuration, and Troubleshooting 

    1. GPSs Compatible with Terrain Navigator Pro
    2. Sending Maps (and Photos) to Garmin GPS Units
    3. Using a GPS that is not on the GPS Compatibility List or Available in TNP's GPS Setup
    4. Configuring Terrain Navigator Pro to the GPS - Basic Instructions
    5. I don't know what COM Port my GPS is connected to. What should I do?
  9. Manuals, User Guides, and Instructional Videos 

    1. User Manual: Terrain Navigator Pro 9.21
    2. User Guide: Search & Rescue and Emergency Management Reference Guide & Training Manual
    3. Instructional Videos and Online Blogs
    4. License Agreement: Effective October 11, 2012
  10. Import and Export (Maps, Photos, Markers, DEM, etc.) 

    1. Marker (MXF) File Import/Export Format
    2. FormatMXF - a Marker Import Utility
    3. MXF Conversion Tools: ASCII, DAT, POS, ATT, GDB
    4. Route (RXF) File Import/Export Format
    5. Symbol Key for .MXF/.RXF Files
  11. All articles 

    1. Terrain Navigator Pro: Version 9.51 Software Update (for 8.0 or later)
    2. GPSs Compatible with Terrain Navigator Pro
    3. Marker (MXF) File Import/Export Format
    4. The printing features are overwhelming and seem very complex - what can I do?
    5. User Manual: Terrain Navigator Pro 9.21
    139 articles 

Feedback and Knowledge Base