TNP 12 Update Does Not Apply - Errors During Startup/Installation

Note: The conditions that could potentially cause an improper 64-bit migration have been addressed in the 12.1.0 release of Terrain Navigator Pro.

Fixes errors:
Your installation of Terrain Navigator Pro is not complete. There does not appear to be any states (or regions) available for use.
and/or
The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher.
And other conditions following a failed update to TNP 12.

Introduction

TNP 12 is a 64-Bit Application. As such, Microsoft Windows requires that it be located in a different Program Files folder than its predecessors. While the update sequence does its best to automate this relocation, there are conditions where this process may not complete successfully. Should this occur, the TNP 12 update does not apply completely, and will leave TNP in a non-functioning state with error messages during the startup sequence. These messages include: "Your installation of Terrain Navigator Pro is not complete. There does not appear to be any states (or regions) available for use", and/or "The version of this file is not compatible with the version of Windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher."

Note that adding a state to the TNP installation (as prompted) will have no effect on the error. The best way to repair the damaged TNP 12 installation is to re-apply the update.

The Fix

In most cases, re-applying the TNP 12 update directly from the TNP servers will correct the issue. To correct your copy of TNP 12, download and run this link:

This update has been modified to detect and correct invalid TNP installations. Once applied, TNP 12 should start normally. All of your Project layers of markers, tracks, etc. will remain unaffected by this fix.

Re-applying the update didn't fix the issue. What do I do now?

If the TNP 12 update fix (above) did not complete successfully, an uninstall and reinstall of TNP is required.

Uninstall.
Use the Windows Control Panel to uninstall TNP. While each version of Windows is different in this regard, typically this can be accessed by opening the Windows Start menu, clicking Settings (or a gear icon), then searching for 'remove' - which will allow you to Add or Remove Programs. Select Terrain Navigator Pro from the list of Applications ("Apps") and click Uninstall.

The Terrain Navigator Pro Uninstaller will appear. Check the option to remove Program Application Files and click Uninstall. (Do not check the options to remove Maps, Aerial Photos, and related databases, or to remove Project Layers (makers, tracks, etc.) and other files.)

Remove other Program Files.
In some cases, the Uninstaller may not complete fully. To ensure the success of the reinstall, open the Windows File Explorer (used for browsing the contents of your computer's hard drive, etc.) and delete each of the following folders (if present):
C:\Program Files\MyTopo Terrain Navigator Pro
C:\Program Files (x86)\MyTopo Terrain Navigator Pro
C:\Program Files (x86)\MyTopo Terrain Navigator Pro (32-Bit Unused)

If one (or more) of these folders are not present, or you are unfamiliar with deleting folders from your computer, you may omit this step.

Install Version 12.
Now reinstall a fresh copy of TNP by downloading and running this link: http://terrainnavigator.com/downloads/software/DownloadInstallerDVD.exe

When prompted, you will need your Product ID, Terrain Navigator Pro Username, and Password.

If you have misplaced your Product ID, log into TerrainNavigator.com with your Username and Password. Click Account, Licenses, then open (pencil icon) the BaseSubscription license for your state. (If you have more than one state, then pick one.) Your Product ID will be displayed there and can be used to install TNP 12.

If you have forgotten your Username and/or Password, please email TNPSupport@Trimble.com with your relevant contact information and a password that you would like to have applied to your account; we will reset it on your behalf. Passwords can also be reset using: https://terrainnavigator.com/Customer/ForgotPassword

Restoring Projects.
When TNP 12 starts, each of your Projects should be imported into the new version, one at a time. If this doesn't occur automatically, bring them into TNP 12 by opening the File menu, and choosing Backup and Restore, Restore Project(s). Recover the <Projectname>.TPA files found in Documents\My Terrain Projects only (and ignore the <Projectname>.BAK.TPA and .LRG.TPA variants.)

Adding Additional States.
If your license for TNP includes two or more states, add them back into TNP 12 by opening the File menu, and choosing Setup States and Regions. (Note that this is not the same as Select State/Region; Setup States and Regions is located further down on the File menu and will not be disabled.)

Resetting Icons/Shortcuts

TNP 12 is now installed as:
C:\Program Files\MyTopo Terrain Navigator Pro\Terpro64\terpro.exe
Be sure to update any desktop icons or other shortcuts accordingly. 
Any icons/shortcuts that are directed to C:\Program Files (x86)\MyTopo Terrain Navigator Pro will not function correctly.

Can I downgrade back to TNP 11?

Not easily. To do that, TNP would have to be completely removed (as described above) then a previous version of TNP installed from an old "Installer" DVD (available digitally upon request.) If this is an option that you would like to pursue, please email us at TNPSupport@trimble.com.


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