TNP Service & Support

Welcome to the redesigned support center for Terrain Navigator Pro. Here you will find easy access to our knowledge base while providing feedback on how we can improve Terrain Navigator Pro. Of course, if you have a question or need further assistance, you can contact us for a prompt reply via email.

Knowledge Base

  1. General Questions (FAQs) and How-To Answers 

    1. Getting Started with Terrain Navigator Pro
    2. Coordinates: Definitions and Overview
    3. What are Layers? What's the difference between markers, routes, tracks, etc.?
    4. Organizing Layers with Projects
    5. Managing Projects, Splitting the Default Project, Project Synchronization to TNP Mobile/Web, and Other Tips
  2. Installation & Downloads (Updates, Fixes, Utilities & Registration) 

    1. Update/Fix: Version 12.2.1 Software Upgrade
    2. TNP 12 Update Does Not Apply - Errors During Startup/Installation
    3. Installation: How to Install a new State (or Region) into TNP
    4. Fix: Update Fails to Apply - How to update via web link
    5. Fix: Error 1004 - Unable to initialize MTINST.DLL or System Error
  3. Maps, Aerial Photos, 3-D View, and related navigational data 

    1. What Happened to the "Open Map Window" and Other TNP 11 (and TNP 12) Questions
    2. TNP's Internet status is RED (or can't access Aerial Photos. Satellite Images, and most non-USGS topo map types)
    3. Aerial OrthoPhotos and Satellite Imagery – What's Available and When are they Updated?
    4. Do you offer current USGS topographic maps?
    5. Understanding Map Scales
  4. Printing and Publishing Maps and Photos 

    1. The printing features are overwhelming and seem very complex - what can I do?
    2. Landscape Map Exporting and Image Tricks (via the Print Window)
    3. Setting the Scale of a Printed/Published Map
    4. Using (and Hiding) Grids while Printing
    5. Transferring Print Templates Between 2 Computers
  5. GPS: Connectivity, Configuration, and Troubleshooting 

    1. GPSs Compatible with Terrain Navigator Pro
    2. Using a GPS that is not on the GPS Compatibility List or Available in TNP's GPS Setup
    3. Configuring Terrain Navigator Pro to the GPS - Basic Instructions
    4. Connecting a Garmin USB GPS
    5. Why do I get a GPS Error about 'two modes of operation' and how do I correct it? (Also "USB Open Failed")
  6. Import and Export (Maps, Photos, Markers, DEM, etc.) 

    1. Marker (MXF) File Import/Export Format
    2. FormatMXF - a Marker Import Utility
    3. MXF Conversion Tools: ASCII, DAT, POS, ATT, GDB
    4. Route (RXF) File Import/Export Format
    5. Symbol Key for .MXF/.RXF Files
  7. TNP Mobile App (iPhone, Android) including TNP Mobile Maps 

    1. How to Get Started with the TNP Mobile App and TNP PC Desktop
    2. Frequently Asked Questions
    3. Login Error: "Exceeded Device Limit"
    4. How to Improve Battery Life While Using the TNP Mobile App
    5. Active Project Screen
  8. Web Planner and Online Mapping 

    1. Getting Started with the TNP Web Project Editor
    2. How do I get Projects from TNP PC Desktop to appear on Web Planner?
    3. Why are only certain Map Types available when printing?
    4. Why are the Map Types available on the TNP Web Planner different than those in TNP PC Desktop?
  9. Manuals, User Guides, and Instructional Videos 

    1. User Manual: Terrain Navigator Pro 12.0
    2. User Guide: Search & Rescue and Emergency Management Reference Guide & Training Manual
    3. Instructional Videos and Online Blogs
    4. License Agreement: Effective November 1, 2016
  10. All articles 

    1. Update/Fix: Version 12.2.1 Software Upgrade
    2. GPSs Compatible with Terrain Navigator Pro
    3. Marker (MXF) File Import/Export Format
    4. The printing features are overwhelming and seem very complex - what can I do?
    5. User Manual: Terrain Navigator Pro 12.0
    131 articles 

Feedback and Knowledge Base